Frequently Asked Questions

What is SOULVE?

SOULVE is a UAE-based performance apparel brand designed to combine a refined, smart look with everyday comfort.

What makes SOULVE polos different?

Our polos are designed with soft, breathable, stretchy performance fabric to provide all-day comfort while maintaining a clean and polished appearance.

How do I choose the right size?

Please refer to our Size Guide available on the product page. We recommend checking your measurements before placing your order.

Where do you deliver?

We deliver across the UAE, GCC countries, and selected international destinations.

How long does delivery take?

  • UAE: Next-day delivery across most areas. Delivery to Al Dhafra (Western Region) and other remote areas may take up to 2 business days.
  • GCC: Approximately 3–5 business days.
  • International: Approximately 7–10 business days.

    Delivery times are estimates and may be extended due to customs clearance, public holidays, courier delays, or circumstances beyond our control.

    How much does shipping cost?

    For UAE orders, the applicable shipping fee will be displayed at checkout.

    For GCC and international orders, shipping costs are calculated based on the weight of the order and destination. The applicable shipping cost and payment details will be provided accordingly.

    Can I exchange my order?

    Yes. Eligible items can be exchanged within 7 days of receiving your order, provided they are unworn, unused, and in their original condition, with all original tags and packaging intact.

    Exchanges are subject to product and size availability.

    Can I return my order?

    Yes. Eligible items may be returned within 7 days of receiving your order, provided they are unworn, unused, and in their original condition, with all original tags and packaging intact.

    Please refer to our Returns & Exchanges Policy for full details.

    When will I receive my refund?

    Once your returned item has been received and inspected, approved refunds will be processed to the original payment method.

    Processing times may vary depending on your bank or payment provider.

    Can I change or cancel my order?

    If you need to change or cancel your order, please contact us as soon as possible. Once an order has been dispatched, we may not be able to modify or cancel it.

    How should I care for my SOULVE polo?

    For the best results and to maintain the quality of your polo, please follow the care instructions on the garment label.

    Are payments secure?

    Yes. Payments are processed securely through the payment methods available at checkout. SOULVE does not store your complete card details.

    How can I contact SOULVE?

    For any questions about your order, sizing, delivery, returns, or products, please contact us at:

    info@soulvewear.com

    SOULVE — Wear the Answer.